Support & Onboarding
Structured onboarding and clear response expectations.
Support Channels
- Email: alaintrottier@heailthcaire.ai
- Scheduled advisory calls (Growth & Enterprise)
Response Times
| Tier | Target Response |
|---|---|
| Free | Within 72 business hours |
| Growth | 24–48 business hours |
| Enterprise | Priority SLA (custom) |
Onboarding Steps
- Discovery & Intake (Week 1): Data, processes, compliance context.
- Blueprint (Weeks 2–3): Prioritized roadmap & governance baseline.
- Prototype (Weeks 4–6): High-impact use case validation.
- Govern & Align (Weeks 6–8): KPI instrumentation & oversight.
- Scale & Optimize (Post 8): Expansion & drift monitoring.